Site Management
How can I create a subdomain?
To create a subdomain: Log in HERE. Head to Manage Hosting -> Manage. Select the Subdomains icon. You can then add your subdomain into the Subdomain field and select Create Subdomain. You're also able to change the Document Root so that you can ...
Can I view my FTP, email address, or database passwords?
We encrypt all FTP, email and database passwords so they are not visible as plain text inside your control panel. The exception is the very first FTP account: this password is visible on the right hand side when you manage your hosting. You're able ...
Can I change my website's PHP configuration?
Yes, you can. This is available via the Manage Hosting > Select Package > PHP Configuration section of our control panel. Alternatively, you can create a custom file in your webspace with your desired PHP configuration. Please note that PHP will only ...
How do I import a .sql file via phpMyAdmin?
You can use phpMyAdmin to import an .SQL file with your database information. To do this: Log in to your database via phpMyAdmin (Login HERE > Manage Hosting > [select package] > phpMyAdmin) Choose the database you want to import your .SQL file to ...
Where can I view the nameservers of a domain?
If you manage your domain name with VISYOO and have access to it HERE you can view the nameservers the domain is using by following the steps below. Log in HERE. Select Manage Domains and locate the domain you’d like to check, select Manage. Select ...
How can I tell if DNS has propagated for me?
If you're unsure whether DNS has fully propagated for you, you should check the IP address your requests are resolving-to. The easiest way to do this is to 'ping' the domain name from your local computers. On Windows, you should open a Command Prompt ...
How do I use the Website Malware Scanner?
Overview One of the major problems with malware is its persistence. This is why VISYOO's Website Malware Scanner makes daily scans of all the sites within your hosting account. It uses a combination of commercial and in-house tools and provides ...
Is Sellerdeck supported on your platform?
Yes, Sellerdeck - the ecommerce toolset - is fully supported on the VISYOO web hosting platform, and runs really well!
Do you disallow any WordPress plugins on your WordPress platform?
Our WordPress platform was designed and built exclusively for WordPress. This level of platform to software exclusivity allows us to truly fine tune both hardware and software around WordPress. Each site is given its own PHP-FPM resource pool which ...
Are you PCI compliant?
Yes, VISYOO's hosting is fully PCI (Payment Card Industry) compliant and uses ISO 27001-approved data centres so will pass PCI compliance checks.
I can't connect via FTP, what can I do?
There are a few common reasons why you may not be able to connect successfully via FTP. 1. Make sure you're using the correct hostname If you’ve not switched the nameservers to point to VISYOO, you’ll need to use a different hostname to connect via ...
Temporary URLs: what are they, and what are they used for?
When you create a hosting package you're given a temporary URL. There are a few reasons why you may want to use the temporary URL. Viewing a hosting package when you have used a domain reference At VISYOO you can create a hosting package using a ...
How do I find the IP address of a hosting package?
If you're managing DNS elsewhere, or simply wish to know the IP address of a package, you can find this within your hosting control panel. Head to Manage Hosting and select Manage for the package you wish to know the IP address for Down the ...
Should I choose a Linux or Windows hosting package?
The type of platform you should choose depends on the software you plan to use to power your website. Generally, you should choose Windows if your website is built in ASP, ASP.NET or requires an Microsoft SQL database. If your website is built in ...
How can I modify my hosts file?
Your machine's local hosts file allows you to overide DNS for a particular domain or subdomain name. This is a great way to test the site ahead of changing real DNS: you're able to test the website at VISYOO while the rest of the internet continues ...
What is the IP address that my site uses for external connections
Due to the distributed nature of our network, the IP address your site uses to make outbound connections will differ from the IP the domain resolves-to, and hence inbound traffic routes through. External connections made by shared websites will ...
Can you update the version of cURL on your webservers?
Occasionally, applications in your webspace may run checks to help ensure your website is secure. As part of these checks, the application reads the version number of various pieces of software on our servers. Sometimes, these version numbers are old ...
Can I enable GZIP Web Server Compression?
Gzip is a great of compressing files for faster network transfers - helping them load faster, so improving site speed. It's also a file format. We encourage the use of and enable Gzip Compression by default across all of our platforms. Compression ...
Is ImageMagick supported?
ImageMagick - the open-source image tool - is supported. We currently run Version 6.7.2. The path to the ImageMagick binary is: /usr/bin/convert Alternatively, some scripts may require just the directory path, in which case please enter: /usr/bin ...
How do I use the File Permissions Checker?
The File Permissions Checker allows you to easily view and fix file permission issues which don't match our recommended settings. To use the File Permissions Checker: Login HERE, head to Manage Hosting and select Manage on the hosting package you ...
How do I set up a cron job?
You can set up a cron job or 'scheduled task' in the Scheduled Tasks section of your hosting packages control panel. Manage Hosting -> Manage -> Scheduled Tasks These are commands or jobs that are set to run regularly. They can be set to run at ...