Email Migrations
I can't connect via FTP, what can I do?
There are a few common reasons why you may not be able to connect successfully via FTP. 1. Make sure you're using the correct hostname If you’ve not switched the nameservers to point to VISYOO, you’ll need to use a different hostname to connect via ...
How long does an email migration take?
An email migration will usually take about 30 minutes to complete. However, this can vary depending on the size of the original mailbox being migrated. For an average size mailbox of 1-2Gb, an email migration will usually take 30 minutes.
Will the email migration tool cause downtime to mail?
No, the email migration won't cause any downtime to emails. It doesn't affect DNS or the ability to send or receive emails: it simply performs an IMAP sync to move emails from one server to another. There will be no downtime caused by the use of the ...
Does the email migration delete any emails?
No, the email migration won't remove any emails from the mail server where emails are being migrated from or any emails on the VISYOO mail server. It's a 'non-destructive' form of migration, so emails won't be duplicated or deleted. Changes will ...
Can I import contacts into Webmail?
Yes, you can import a contact list from a previous mail client into VISYOO webmail. To do so: Log in to Webmail for the mailbox. Head to the Address Book. Select the Import icon from the top-left. You can then select either a .CSV file or a vCard ...
Can I rename a mailbox?
It's not possible to rename a mailbox once it's been created. To get around this, you can create a new mailbox within VISYOO and use the Email Migration tool to sync one mailbox to the other, then remove the original mailbox. You'd use the ...
What details should I use for a WordPress SMTP plugin?
The best SMTP details to use when configuring an SMTP plugin within WordPress when you're using VISYOO WordPress hosting are: Outgoing mail server: smtp.stackmail.com Outgoing server port (SMTP): 587 Use the following type of encrypted ...