Email Accounts
Can I view my FTP, email address, or database passwords?
We encrypt all FTP, email and database passwords so they are not visible as plain text inside your control panel. The exception is the very first FTP account: this password is visible on the right hand side when you manage your hosting. You're able ...
I can't connect via FTP, what can I do?
There are a few common reasons why you may not be able to connect successfully via FTP. 1. Make sure you're using the correct hostname If you’ve not switched the nameservers to point to VISYOO, you’ll need to use a different hostname to connect via ...
I’ve reached my mailbox quota size. What can I do?
With VISYOO all mailboxes have a certain limit on data storage. It's unlikely that you should ever fill this unless you're receiving a lot of spam, or have a lot of emails with large attachments. All the emails and attachments you have in your ...
What is email forwarding?
Email forwarding refers to the operation of re-sending an email message delivered to one email address on to a possibly different email address. There are two types of email forwarding. Individual email forwarding and catch-all forwarding. Individual ...
What is SMTP?
SMTP or Simple Mail Transfer Protocol is a TCP/IP used to send and receive email. The majority of email systems use SMTP to send messages from one server to another. Messages can then be retrieved using an email client using an email download ...
What are MX records?
MX stands for 'mail exchanger'. It tells a 'sending' mail server how to find the 'receiving' mail server, given in order of priority, where the lower numbers are given higher priority. The MX records for VISYOO are 'mx.stackmail.com'.
Why can’t I send emails?
There are a few very common reasons why you may not be able to send emails. Are your email settings are correct? Make sure the email account username and password that you enter in your email client are correct. The details you'll need to be using ...
How can I change my mailbox password?
Changing passwords for any mailbox can be done through the VISYOO control panel. Log in HERE and select Manage Hosting. Select Manage on the hosting package that contains the mailbox you wish to change the password on. Choose Email ...
Can I add SPF records for my domain name?
Sender Policy Framework (SPF) records help to reduce the chance of your domain being spoofed in spam messages. It can also increase the deliverability of e-mail to external providers such as Gmail and Outlook. We maintain an SPF record that is kept ...
What are my email sending limits?
Email Account Limits The following limits apply to all messages sent via authenticated SMTP. This will primarily be used for email sent via a mail client, but can also include mail sent via your website if configured to send via SMTP. We impose a ...
How do I add SRV records for Office 365?
SRV records - service records used in Office 365 - can be added via our DNS Management interface inside the control panel. If the domain is registered with us, you can get to this from the Manage Domains area of the control panel. If the domain is ...
How do I setup my mailbox in Outlook?
We make use of 'autodiscover' technology so that in the majority of cases, Microsoft Outlook can set up your account for you with only an email address and a password. Automatic Setup In Outlook, choose the File tab Under 'Account Information', ...
Why are the IMAP folders missing from my iPhone or iPad?
If you can successfully send email and view any new messages in your Inbox, but aren't able to view additional subfolders, then it's likely that you have an incorrect IMAP Path Prefix setting on the device. To correct this, take the following steps: ...
Can I use ‘mail.domain’ in my mail client?
For scale and redundancy reasons we operate each service from its own hostname. So we always recommend using the most relevant hostname for incoming and outgoing servers in mail clients. These are as follows: IMAP: imap.stackmail.com ...
Why do I get “Mailbox does not exist” bounceback from a brand new mailbox?
Getting a 'mailbox does not exist' message can be frustrating, we know. You just need to give it half an hour. Mailbox password changes, webmail access and sending/receiving email via a mail client are all available as soon as your mailbox has been ...
What are the recommended Thunderbird Mail client settings?
There are various methods of connecting to mailboxes on our platform. We always recommend IMAP as that helps keep messages in sync between various devices and our webmail system. This is our recommended configuration for Thunderbird mail clients. ...
How do I set up email on my iPhone?
To set up your VISYOO mailbox on an Apple iPhone or iPad, you need to: Head to the Settings icon and locate the Accounts & Passwords option. Then select 'Add Account'. Select Other from this list. Input the information requested: Name: Anything ...
How do I migrate emails?
To migrate your emails and mailboxes to VISYOO, you can use our in-house Email Migrations tool. This will let you migrate your IMAP mailboxes, your Gmail mailboxes and your Outlook mailboxes into VISYOO. To do this: Login HERE. Select which package ...
How do I set up email on my Android device?
Here's how to set up a VISYOO email on an Android phone or tablet: Open the mail application on your Android device. Select Add New Account and enter the mailbox name and its password. Select Manual Setup and select IMAP Account. The User name will ...
How do I add another server/include to an SPF record?
If you're using VISYOO's mail server but want to route emails via another provider - such as G Suite, Office 365 or Mailchimp - you may need to add a secondary sending server source to the SPF record. You can do this by specifying ...
What details should I use for a WordPress SMTP plugin?
The best SMTP details to use when configuring an SMTP plugin within WordPress when you're using VISYOO WordPress hosting are: Outgoing mail server: smtp.stackmail.com Outgoing server port (SMTP): 587 Use the following type of encrypted ...