Why is my website not able to send mail?

Why is my website not able to send mail?

A common reason for this relates to the address not matching your site domain.

To help improve email deliverability and help prevent spam being sent from our network, the 'Sender' address for your message must match the domain name of the website used to send the message.

If this header is set to a domain not assigned to your hosting package, the message will not be sent. If you have any further issues please contact our Support Team.

    • Related Articles

    • Why can’t I send emails?

      There are a few very common reasons why you may not be able to send emails.  Are your email settings are correct? Make sure the email account username and password that you enter in your email client are correct. The details you'll need to be using ...
    • Why can’t I send emails?

      There are a few very common reasons why you may not be able to send emails.  Are your email settings are correct? Make sure the email account username and password that you enter in your email client are correct. The details you'll need to be using ...
    • How do I use the Website Malware Scanner?

      Overview One of the major problems with malware is its persistence. This is why VISYOO's Website Malware Scanner makes daily scans of all the sites within your hosting account. It uses a combination of commercial and in-house tools and provides ...
    • How do I use the Website Malware Scanner?

      Overview One of the major problems with malware is its persistence. This is why VISYOO's Website Malware Scanner makes daily scans of all the sites within your hosting account. It uses a combination of commercial and in-house tools and provides ...
    • Can I use ‘mail.domain’ in my mail client?

      For scale and redundancy reasons we operate each service from its own hostname. So we always recommend using the most relevant hostname for incoming and outgoing servers in mail clients. These are as follows: IMAP: imap.stackmail.com ...