Why do I get an ERR_SSL_UNRECOGNIZED-NAME-ALERT error?

Why do I get an ERR_SSL_UNRECOGNIZED-NAME-ALERT error?

If you're trying to access the temporary URL (i.e. example-co-uk.staging.com) you may get an ERR_SSL_UNRECOGNIZED-NAME-ALERT error. 

This will be because the temporary URL can't load over SSL (via https://). To allow the temporary URL to resolve you'll need to ensure it loads over http://.

  • Check the WordPress site and home URL and make sure it's set to load over http://
  • Disable Force HTTPS in the control panel
  • Ensure you don't have the Really Simple SSL plugin active, you can disable it to prevent it forcing https://
  • Remove any redirects in the .htaccess file.

You may need to try an incognito browser tab after making any corrections to ensure https:// is not cached in your browser

    • Related Articles

    • Can I point an A record to a package and get the free SSL certificate?

      No. To be able to apply the free SSL certificate, your site(s) need to use the VISYOO nameservers. This is because the SSL certificates are installed locally to the VISYOO platform.

    • How do I activate my free SSL?

      Every VISYOO hosting package comes with a free wildcard SSL certificate, enabling you to use the more secure 'HTTPS' protocol to keep your site users secure. To activate the SSL, you’ll need to make sure you’ve pointed the domain name to our ...

    • How do I change the registrant name for a .uk domain name?

      Registrant name changes for a .uk domain name (.co.uk/.me.uk/org.uk/.uk) can only be performed via the .UK registry, Nominet. This can be done using the online Nominet account for the domain. This can be accessed via the following link, provided you ...

    • Can I add SPF records for my domain name?

      Sender Policy Framework (SPF) records help to reduce the chance of your domain being spoofed in spam messages. It can also increase the deliverability of e-mail to external providers such as Gmail and Outlook. We maintain an SPF record that is kept ...

    • Are there any restrictions or rules on the domain name I can choose to register?

      The restrictions imposed on domains vary depending on what extension you are registering and what country the domain is associated with. Domains can be formed using only use letters and numbers from the ASCII set of characters e.g. (a-z) (A-Z) (0-9). ...