Why are the IMAP folders missing from my iPhone or iPad?
If you can successfully send email and view any new messages in your Inbox, but aren't able to view additional subfolders, then it's likely that you have an incorrect IMAP Path Prefix setting on the device.
To correct this, take the following steps:
- Go to Settings > Mail > Accounts > Select your e-mail address > Account > Advanced
- At the bottom of this screen, you should see 'IMAP Path Prefix'. Leave this blank or, try entering 'INBOX'
- Save the changes, and then navigate back through the Email Account settings pages saving as required
You'll now be able to view all folders in the account. If that doesn't help or it's already set up like that, you may need to remove and re-add the e-mail account on your device.
How do I set up email on my iPhone?
To set up your VISYOO mailbox on an Apple iPhone or iPad, you need to: Head to the Settings icon and locate the Accounts & Passwords option. Then select 'Add Account'. Select Other from this list. Input the information requested: Name: Anything ...
What is IMAP?
IMAP stands for Internet Message Access Protocol and is a protocol used to access emails via an email client on a remote server. IMAP is suited for people who want to receive email on more than one device, which nowadays is most people who carry a ...
Should you use POP3 or IMAP?
Both IMAP and POP3 are protocols that allow you to receive emails from a remote server. Your email client uses these protocol to connect to your mailbox server. You may have your email client on your smartphone, laptop and desktop, and this is where ...
Why is MySQL support missing from the PHP installation?
Our web servers run PHP 7+ as standard. In this version of PHP the MySQL module has been replaced by either the 'mysqli' or 'PDO_MySQL' extension. Read more about the MySQL extension deprecation on PHP's website. If you have a website using this ...
How do I migrate emails?
To migrate your emails and mailboxes to VISYOO, you can use our in-house Email Migrations tool. This will let you migrate your IMAP mailboxes, your Gmail mailboxes and your Outlook mailboxes into VISYOO. To do this: Login HERE. Select which package ...