How do I migrate emails?

How do I migrate emails?

To migrate your emails and mailboxes to VISYOO, you can use our in-house Email Migrations tool. This will let you migrate your IMAP mailboxes, your Gmail mailboxes and your Outlook mailboxes into VISYOO. 

To do this: 

  • Login HERE.
  • Select which package you want to migrate emails in to via Manage Hosting.
  • Select the Email Migrations tool that is within the emails section. 
  • Enter the relevant credentials and then select Sync.
    • Hostname - This will be the hostname of the mailserver that you are syncing your emails from. If you're not sure what this is then it may be worth asking your previous hosting provider what this is. 
    • Username - This will be the mailbox that you are syncing. 
    • Password - This will be the password of the mailbox at your previous host and of the newly created mailbox at VISYOO. Please note: you'll need to have set up the mailboxes within VISYOO first using the same password as currently used by the mailbox. 
  • If the sync fails to start, this is likely due to the credentials not being correct. You should confirm that the password you have used is correct and that the hostname is also correct before requesting support.

Frequently Asked Questions

Can I use the email migration tool more than once for the same mailbox?

Yes, you can use it as many times as you want. You may want to do this if you've recently switched MX records so mail now routes to VISYOO, to get the latest copy of the mail from the previous mail server you can simply redo a mailbox migration. This will then only migrate emails that are new, so you won't have any duplicate emails. 

Does the email migration tool move or copy emails across?

The email migration tool copies the emails and folders across to VISYOO, so no emails are “removed” from your old mailserver/mailboxes. 

Can I only perform one mailbox migration at a time?

Yes, you can only perform one mailbox migration at a time per package.

Where can I find my hostname?

Your previous host will be able to tell you your hostname. It is worth trying mail.yourDomain.co.uk as that is a common hostname that is used. 


    • Related Articles

    • Does the email migration delete any emails?

      No, the email migration won't remove any emails from the mail server where emails are being migrated from or any emails on the VISYOO mail server. It's a 'non-destructive' form of migration, so emails won't be duplicated or deleted. Changes will ...

    • Why can’t I send emails?

      There are a few very common reasons why you may not be able to send emails.  Are your email settings are correct? Make sure the email account username and password that you enter in your email client are correct. The details you'll need to be using ...

    • Why can’t I send emails?

      There are a few very common reasons why you may not be able to send emails.  Are your email settings are correct? Make sure the email account username and password that you enter in your email client are correct. The details you'll need to be using ...

    • How do I stop emails going to junk?

      Here are the best ways to stop emails from being put in the junk mail folder. Add an SPF Record SPF - Sender Policy Framework records help reduce the chance of your domain being spoofed in spam messages. It can also increase the deliverability of ...

    • Temporary URLs: what are they, and what are they used for?

      When you create a hosting package you're given a temporary URL. There are a few reasons why you may want to use the temporary URL. Viewing a hosting package when you have used a domain reference At VISYOO you can create a hosting package using a ...